RemotevilleRemote Customer Support Engineer Job in United States CompuGain
Customer Support Engineer CompuGain
$97000 - $121000
Customer SupportInterpersonalTechnical SupportWritten
Mid-level (3-4 years) -
United States
Deliver game-changing modern applications with Unisys
240+ employees
Cloud ComputingData AnalysisSaaSEnterprise
Role
Who you are
- 4+ years experience in technical support roles
- 1+ years experience with networking
- You should know what a subnet is and what routing does
- CCNA or equivalent is a plus
- Interpersonal communication skills and the ability to work effectively on a team
- Excellent written communication skills
- A strong desire to work with customers and partners in solving problems
- Extensive experience with Tailscale is even better
Desirables
- Adaptability
- Proactive
- Collaborative
- Self-motivated
What the job involves
- Become an expert in the use of the Tailscale product including Access Control Authentication and Routing features
- Handle support requests from customers regarding issues occurring in their use of the product
- Work closely with Customer Success Sales and Engineering to help users successfully deploy the Tailscale product
- Collaborate with our Engineering team to debug and fix customer issues
Company
Company mission
CompuGain, now part of Unisys, focuses on delivering agile cloud migration, application modernization, and maximizing data value for clients. Their mission is to enhance client experiences through innovative technology solutions that drive efficiency and effectiveness in a rapidly changing digital landscape.Company benefits
- An inclusive flexible environment
- Competitive compensation package
- Comprehensive group benefits
- All-remote work
- Annual company retreat
- Professional development support
- Flexible paid time off
- Home office setup
- Generous parental leave
Company values
- Agility
- Innovation
- Client Focus
- Collaboration