Customer Support Engineer
Skills
Attention To DetailCustomer RelationsCustomer SupportHTMLInternet Protocol SuiteNetworkingPreventive Maintenance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Electro-mechanical, technical, or engineering background
- Full driving license
- Accuracy and attention to detail
- Methodical approach to fault finding
- Ability to communicate technical information to non-technical audiences
- Ability to travel
- Familiarity with industries like Food, Beverage, FMCG Manufacturing, and Packaging
Nice to have
- Reliable
- Organised
- Enjoys technical challenges
Day to day
- Visiting commercial clients to provide solutions and support across Domino coding, marking, and printing technologies.
- Investigate, diagnose, and rectify faults to improve customer efficiency.
- Capture material, labor, and stock within service management systems, influencing customer relations, product design, and sales feedback.