Remote Customer Support Engineer Job in Manchester, UK OneStream Software

Who you are

• College diploma or Bachelor’s Degree in a technology-related field or equivalent work experience.
• 3-5+ years Software and/or In-App troubleshooting experience.
• Level 2 or Level 3 IT support experience.
• Experience in Windows environment (Windows 10, Windows Server, IIS, SQL Server, SQL, VMware, and/or Hyper-V).
• Experience documenting practices in IT knowledge base.
• Experience with Microsoft Azure or other VM maintenance environment.
• Strong presentation skills.
• Able to multi-task.
• Flexible and adaptable.
• Legally authorized to work without sponsorship.

Desirables

• Microsoft and Cisco Certifications.
• Experience with PowerShell, VB.net, or Visual Basic.
• Knowledge of Finance and Accounting practices.
• Experience with OneStream, Oracle Hyperion, Blackline, SAP Outlooksoft BPC, SAP BOFC, IBM Cognos.
• Knowledge of MS Azure, AWS, Vbox, VMWare.

What the job involves

• Work with external customers to provide product/software support and resolve technical issues.
• Respond to product-related customer issues and triage problems.
• Provide remote support and troubleshoot product configuration issues.
• Ensure customer interactions are positive and urgent.
• Lead by example, encourage team-based resolution and cross-training.
• Build strong relationships with customers.

Application process

• We will be taking our time with the interview process. We will do our best to respond to every inquiry and resume received.