Remote Customer Support Engineer Job in Manchester, UK OneStream Software

Who you are

• 3-5+ years of software and/or in-app troubleshooting experience
• Experience in a Level 2 or Level 3 IT support environment
• Experience supporting customers in a Windows environment
• Experience documenting best practices in an IT knowledge base
• College diploma or Bachelor’s Degree in a technology-related field or equivalent work experience
• Working weekends is mandatory.

Desirables

• Results-driven
• Detail-oriented
• Strong presentation skills
• Able to multi-task
• Flexible and adaptable
• Team player
• Legally authorized to work without sponsorship

What the job involves

• You will provide overall product/software support and resolve technical issues for OneStream customers
• You will triage problems and complete changes to Customer Azure environments
• You will lead by example and ensure all customer interactions are positive and handled with high urgency.

Application process

• Interview process involving multiple steps. Resume review, initial interview, technical assessment, final interview.