Customer Support Engineer
Skills
Computer ScienceCustomer SupportTechnical SupportTechnical UnderstandingTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum of 5 years in customer-facing technical support roles.
- Strong ability to troubleshoot technical issues involving database and programming languages such as Python and SQL.
- Excellent communication skills with the ability to interact effectively with all customer levels including CTOs and developers.
Nice to have
- Python proficiency
- SQL proficiency
Day to day
- Act as the first point of contact for customer technical issues.
- Develop in-depth expertise in RAI's technologies to offer substantive support and problem resolution.
- Collaborate with cross-functional teams to improve customer experience and product functionality.