RemotevilleRemote Customer Support Engineer Job in San Francisco, CA RelationalAI
Customer Support Engineer RelationalAI
$ -
Computer ScienceCustomer SupportTechnical SupportTechnical UnderstandingTroubleshooting
Senior (5-8 years) -
San FranciscoCA
The industry’s first Relational Knowledge Graph Coprocessor for your Data Cloud.
170+ employees
Artificial IntelligenceSaaSData AnalysisCloud Computing
Role
Who you are
- Minimum of 5 years in customer-facing technical support roles.
- Strong ability to troubleshoot technical issues involving database and programming languages such as Python and SQL.
- Excellent communication skills with the ability to interact effectively with all customer levels including CTOs and developers.
Desirables
- Python proficiency
- SQL proficiency
What the job involves
- Act as the first point of contact for customer technical issues.
- Develop in-depth expertise in RAI's technologies to offer substantive support and problem resolution.
- Collaborate with cross-functional teams to improve customer experience and product functionality.
Company
Company mission
RelationalAI aims to enhance decision-making across organizations by enabling data-centric systems to learn, reason, and predict. Their relational knowledge graph coprocessor acts as a bridge between business knowledge and data, facilitating intelligent decision-making processes in businesses.Company benefits
- Flexible working hours
- Remote work opportunity
- Growth and learning opportunities
- Inclusive workplace culture
Company values
- Innovation
- Transparency
- Inclusivity
- Collaboration
- Curiosity
- Excellence
- Customer Focus