RemotevilleRemote Customer Support Engineer Job in United States Tailscale
Customer Support Engineer Tailscale
$97000 - $121000
Customer SupportInterpersonalTechnical SupportWritten
United States
Simple, secure networks for teams of any scale. Built on WireGuard.
130+ employees
SaaSCyber SecurityProductivityNetworking
Open for applications
Role
Who you are
- 4+ years experience in technical support roles
- 1+ years experience with networking, understanding subnets and routing
- Interpersonal communication skills
- Excellent written communication skills for email and forum-based conversations
- Strong desire to work with customers and partners in solving problems
Desirables
- CCNA or equivalent
- Extensive experience with Tailscale
What the job involves
- Provide high-quality technical support for individuals, teams, and companies using Tailscale
- Collaborate with Customer Success, Sales, and Engineering teams to help users successfully deploy the Tailscale product
- Debug and fix customer issues in partnership with the Engineering team
Company
Company mission
Tailscale is revolutionizing secure Internet connectivity by simplifying the way teams interconnect and manage their networks without the complexities of traditional corporate VPNs. Their software aims to provide a seamless, safe, and efficient networking experience for users ranging from individual hobbyists to multinational corporations.Company benefits
- Inclusive flexible environment
- Competitive total compensation package
- Comprehensive group benefits
- All-remote with opportunity to work from anywhere
- Annual company retreat and team/department off-sites
- $1500 USD annually for professional development
- Flexible paid time off program with 4-6 weeks of vacation annually
- Build-your-own home office setup
- Generous parental leave program up to 26 weeks
Company values
- Simplicity
- Security
- Inclusivity
- Innovation