RRemoteville
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Customer Support Engineer

Skills
Customer ExperienceCustomer SatisfactionDomain Name SystemFundamentalsInternet ProtocolLinuxMac
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Natural tinkerer mindset with curiosity shown through personal projects homelabs or open-source work
  • Foundational understanding of networking fundamentals including DNS IP addressing firewalls and routing
  • Proficiency troubleshooting across macOS Windows Linux and mobile operating systems
  • Familiarity with Jira and Slack for internal workflows and communication
  • Excellent written communication skills with empathy and clarity
  • Proactive attitude toward learning new technologies and infra tools

Nice to have

  • Curious
  • Proactive
  • Empathetic
  • Detail-oriented
  • Self-motivated

Day to day

  • Serve as the primary technical resource for less complex customer issues and keep users unblocked.
  • Resolve configuration and networking problems across a high-volume ticket queue with strong attention to response and resolution targets.
  • Provide clear empathetic technical guidance while partnering cross-functionally to improve the user experience and reduce recurring friction.