Customer Support Engineer

Skills

Computer ScienceBoot CampCustomer SupportTechnical Support

Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

Minimum 2+ years of experience working with customers in a technical customer-facing role with a software company
Self taught programmer, bootcamp graduate, or formal educational experience in computer science
Familiarity working with web based APIs, especially REST

Day to day

Help customers build on Tray.ai through answering their toughest technical questions
Improve team processes that can lead to greater efficiency or a better customer experience
Help customers realize the value of Tray.ai with exceptional technical support
Communicate customer needs and provide product feedback to product management and engineering
Working hours will be on Pacific Time

Hiring process

Company

Why this team might suit you

Mission, benefits, values and useful company context.

Mission

Tray.ai offers a composable AI integration and automation platform that transforms AI into standout business performance. The Tray Universal Automation Cloud is an AI-ready platform that eliminates the need for disparate tools, enabling seamless integration and automation of complex business processes. As enterprises strive for competitive advantage, our platform helps IT teams deploy AI effectively, connecting systems, automating processes, and integrating data to handle even the most demanding AI use cases. Built for high-change environments, Tray.ai excels in rapid prototyping, testing, and deployment. Our platform supports all AI, integration, and automation initiatives from a single place. Developers benefit from a code-first, headless environment, freeing them from mundane tasks and allowing focus on business outcomes. The Tray Build IDE and AI Palette accelerate delivery for business technologists, providing easy access to 3rd party connectors and native AI capabilities. For CIOs, Tray.ai offers the necessary safeguards and audit controls, with features like Merlin Guardian for data obfuscation and robust governance through our Enterprise Core. Tray.ai ensures flexibility, scalability, and security, empowering enterprises to leverage AI confidently and effectively.

Benefits

Supportive team, culture built on performance, friendship, transparency, and looking out for one another
Endless opportunities to learn and grow in a fun, fast-paced, and open environment
Generosity and trust
Community built on individual interactions between people who think differently
Encouragement to apply, no discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status
Reasonable accommodation for disabilities

Values

Tray.ai is committed to transforming AI into standout business performance through seamless integration and automation. We enable IT teams to deploy AI effectively, connecting systems to handle demanding use cases. Our high-change environment supports rapid prototyping and deployment, ensuring flexibility, scalability, and security for enterprises. We free developers from mundane tasks and provide business technologists with powerful tools to accelerate delivery, all with robust governance in place.