Remoteville

Remote Customer Support Engineer – Diagnostic Job in South Cambridgeshire, UK Agilent Technologies

Customer Support Engineer – Diagnostic Agilent Technologies
Customer ServiceCustomer SuccessCustomer SupportPresentationsSAPStatutory Accounting PrinciplesWritten
Junior (1-2 years) - Senior (5-8 years)
South CambridgeshireUK


Let’s Bring Great Science to Life.
17440+ employees
Science


Role


Who you are

  • Bachelor’s degree or equivalent in a science field required
  • Experience in troubleshooting and problem-solving with pathology equipment desired
  • Excellent communication skills with a proactive approach to customer service
  • Ability to travel extensively and handle on-site customer interactions effectively

Desirables

  • Familiarity with Agilent solutions
  • Troubleshooting


What the job involves

  • Provide on-site installation maintenance and repair of company and multi-vendor systems solutions
  • Diagnose and resolve product performance issues and advise on preventive maintenance
  • Respond to customer needs by providing repair installation and preventive maintenance for tissue diagnostic IVD devices
  • Complete administrative tasks and ensure accuracy in documentation and reporting

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Company


Company mission

Agilent customers are finding new ways to treat cancer, ensure food, water, air, and medicine quality and safety, discover new drug treatments, research infectious diseases, and create alternative energy solutions for a greener planet. From start to finish, we have them covered with our vast product solutions and services portfolio. Around the world, Agilent’s people bring innovations, technologies, and services to the forefront of science. Our teams design and manufacture a wide array of advanced analytical, research, and diagnostic solutions and tools for use inside and outside laboratories. Additionally, the unique expertise of Agilent’s CrossLab and technical teams provides valuable insight and support to our customers, helping them fully optimize their laboratories and resources to better focus on what's important: bringing great science to life.



Company benefits

  • Training and development opportunities
  • Agilent Result Bonus
  • Stock Purchase Plan
  • Life Insurance
  • Pension
  • Healthcare
  • Employee Assistance Program
  • Holiday
  • Company activities


Company values

  • Innovation
  • Expertise
  • Support
  • Collaboration


Company HQ

Santa Clara
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