Remote Customer Support Executive Job in UK Campeón Gaming

Who you are

• Fluent in Finnish and English (written and verbal) is a must-have
• Advanced communication skills
• Active Listening: Giving full attention to what other people are saying taking time to understand the points being made asking questions and respond as appropriate
• Reading Comprehension: Understanding written sentences and paragraphs in work-related matters
• Written Expression: The ability to communicate information and data in writing so others will understand
• Service Orientation: Actively looking for ways to help customers
• Multitasking ability is required
• Good computer skills & adept in MS office
• Ability to interact with colleagues
• Experience in customer support helpdesk customer service will be considered a plus

Desirables

• Positive attitude
• Team player
• Detail-oriented

What the job involves

• Respond in a professional manner to various customers' queries (offers payments verification) via Live Chat and Emails
• Deliver outstanding customer service while complying with company's policies and guidelines
• Quick and efficient response to the customer via email
• Internal communication with other departments following pending issues related to customer's requests
• Always be updated with company's products promos policies and changes as required
• Update customers' database
• Collaborating with team shift leader & colleagues