RemotevilleRemote Customer Support Manager Job in San Francisco, CA Rippling
Customer Support Manager Rippling
$84000 - $147000
CreativeCustomer ExperienceCustomer SupportGoogle SheetsKey MetricsKey Performance IndicatorsOrganization SkillsSkilled Multi-Tasker
Senior (5-8 years) -
San FranciscoCA
The best-run businesses run on Rippling.
3305+ employees
SaaS
Open for applications
Role
Who you are
- Ability to work PST schedule.
- 5+ years experience in customer service in a SaaS environment.
- 2+ years experience managing managers with a team of 20+ contributors.
- Strong organizational and multitasking skills.
- Data-driven approach with proficiency in data analysis tools like Excel or Google Sheets.
- Creative problem-solving skills and empathy towards customer needs.
Desirables
- SaaS experience
- Data analysis
- Team management
What the job involves
- Manage multiple frontline customer support teams.
- Track and improve performance on key metrics and KPIs.
- Provide real-time feedback to enhance team efficiency.
- Work cross-functionally with Product and Engineering teams to implement new tooling and processes.
Company
Company mission
Rippling is a workforce management system that eliminates the friction from running a business. They provide a unified platform where data flows dynamically between applications, empowering teams to automate processes and access insights for better execution and speed of operations.Company benefits
- Competitive salary + benefits + equity
- Opportunity for continuous learning and career growth
- Inclusive and diverse work environment
Company values
- Efficiency
- Innovation
- Collaboration
- Automation
Company HQ
San FranciscoFounders
Parker Conrad (CEO)