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Digital Media Solutions logoDigital Media Solutions

Customer Support Specialist / Account Management

Skills
Professional SkillsSoftware As A ServiceAccount GrowthAccount ManagementCustomer Relationship ManagementDocument Management SystemsPlays
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 2+ years of inbound customer support experience
  • Bachelor's degree or higher
  • Strong written verbal and interpersonal communication skills
  • Proficiency with Microsoft Office Suite
  • Ability to manage time effectively and work independently in a remote environment

Nice to have

  • Solution-oriented
  • Customer-focused
  • Organized
  • Responsive
  • Confident
  • Retention-minded
  • Sales-minded

Day to day

  • Serve as a frontline contact for customers needing help with DMS products and services.
  • Resolve inbound questions and technical issues in a fast-paced, high-volume environment.
  • Build strong relationships, support retention efforts, and identify upsell opportunities to drive account growth.