Customer Support Specialist
Skills
Art Technology GroupClient Services ManagementCustomer SatisfactionData FeedsSecurity PolicyStrategic ThinkingSupplier Relationship Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Strong communication skills for building relationships
- Ability to analyze and interpret data sets
- Experience in client services or website management
- Proficiency in using internal software like ZenDesk and JIRA
- Knowledge of ISO27001 and data security regulations
Nice to have
- Digital best practices knowledge
- Automotive industry experience
Day to day
- Ensure customer success through ongoing support and management
- Engage with customers daily via various communication channels
- Implement new features and help customers with software usage
- Provide proactive recommendations and guidance
- Monitor and manage customer health and performance
Hiring process
- Submit CV and cover letter
- Initial screening interview
- Technical assessment
- Final interview and offer