RemotevilleRemote Customer Support Specialist Job in UK Automotive Transformation Group
Customer Support Specialist Automotive Transformation Group
£ -
Art Technology GroupClient Services ManagementCustomer SatisfactionData FeedsSecurity PolicyStrategic ThinkingSupplier Relationship ManagementWebsite AdministrationZenDeskJIRASugarCRMISO27001Google Analytics AcademyMicrosoft Office
Mid-level (3-4 years) - Senior (5-8 years)
UK
ATG - A Keyloop Company. Making buying cars easy for Retailers, OEMs, Financiers, Fleet Suppliers and their consumers.
300+ employees
Automotive
Role
Who you are
- Strong communication skills for building relationships
- Ability to analyze and interpret data sets
- Experience in client services or website management
- Proficiency in using internal software like ZenDesk and JIRA
- Knowledge of ISO27001 and data security regulations
Desirables
- Digital best practices knowledge
- Automotive industry experience
What the job involves
- Ensure customer success through ongoing support and management
- Engage with customers daily via various communication channels
- Implement new features and help customers with software usage
- Provide proactive recommendations and guidance
- Monitor and manage customer health and performance
Application process
- Submit CV and cover letter
- Initial screening interview
- Technical assessment
- Final interview and offer
Company
Company mission
We exist to free our customers from the shackles of complicated vehicle sales, delivering alternative seamless solutions that make the process more enjoyable for both customer and consumer.Company benefits
- Opportunity for growth and career development
- Innovative and fast-paced work environment
- Competitive salary and benefits package
Company values
- Innovation
- Customer-centric
- Adaptability
- Collaboration