Customer Support Specialist
Skills
Adobe PhotoshopCustomer Relationship ManagementCustomer SatisfactionCustomer SupportEnglishMarketingMicrosoft Excel
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 3 years bank or credit union experience
- Ability to build and maintain strong client relationships
- Excellent written oral and interpersonal communication skills
- Proficient computer skills including Outlook Word and Excel
- Bachelor's degree preferred
Nice to have
- Self-motivated
- Excellent time management
- Strong organization
- Detail oriented
- Positive attitude
- Coachable
- Team-player
Day to day
- Field and respond promptly to inbound calls and emails from customers.
- Provide proactive customer outreach and help clients navigate tools and resources through their BVS partnerships.
- Deliver technical support assistance and coordinate system training sessions while supporting project coordination.