RemotevilleRemote Customer Support Specialist Job in New York, NY CompuGain
Customer Support Specialist CompuGain
$60000 - $70000
Customer ExperienceCustomer SatisfactionCustomer SupportKey MetricsOnline SupportOralQuality AssuranceTechnical SupportVoice Of The Customer
Junior (1-2 years) -
New YorkNY
Deliver game-changing modern applications with Unisys
240+ employees
Cloud ComputingData AnalysisSaaSEnterprise
Role
Who you are
- 1-2 years of experience in customer support.
- Exceptional verbal and written communication skills.
- Proactive team player able to initiate actions and adapt to change.
Desirables
- SaaS experience
- Zendesk
- Technical support
What the job involves
- Engage with customers via email live chat social media and phone.
- Provide tailored solutions to customer issues acting as the 'Voice of the Customer'.
- Continuously improve internal processes and support offering by advocating for the customer.
Application process
- Submit resume and cover letter
- Initial video interview
- Skill assessment
- Final interview with team
Company
Company mission
CompuGain, now part of Unisys, focuses on delivering agile cloud migration, application modernization, and maximizing data value for clients. Their mission is to enhance client experiences through innovative technology solutions that drive efficiency and effectiveness in a rapidly changing digital landscape.Company benefits
- Flexible work hours
- Yearly learning budget
- Global company retreats
- Competitive salary and benefits package
- Regular IT gear refresh
Company values
- Agility
- Innovation
- Client Focus
- Collaboration