RemotevilleRemote Customer Support Specialist Job in New York, NY CompuGain
Customer Support Specialist CompuGain
$60000 - $70000
Customer ExperienceCustomer SatisfactionCustomer SupportOnline SupportOralProduct KnowledgeTechnical SupportVoice Of The Customer
Junior (1-2 years)
New YorkNY
Deliver game-changing modern applications with Unisys
240+ employees
Cloud ComputingData AnalysisSaaSEnterprise
Role
Who you are
- A minimum of 2 years of experience in a SaaS industry related customer support role.
- Excellent written/verbal communication skills.
- High energy and positive attitude, ability to take initiative and ownership.
- Comfortable working in a fast-paced and dynamic environment.
Desirables
- SaaS industry experience
- Written/verbal skills
- Positive attitude
- Self-starter
What the job involves
- Provide personalised, positive & memorable customer support via email, live chat, social media & phone.
- Identify and take ownership of customer issues, acting as the 'Voice of the Customer'.
- Escalate product bugs and opportunities in a timely, effective manner.
Company
Company mission
CompuGain, now part of Unisys, focuses on delivering agile cloud migration, application modernization, and maximizing data value for clients. Their mission is to enhance client experiences through innovative technology solutions that drive efficiency and effectiveness in a rapidly changing digital landscape.Company benefits
- Exciting challenges
- Competitive compensation
- Flexibility
- Travel
- Global retreats
- Continuous learning
- Equipment budget
- Lunch provided
Company values
- Agility
- Innovation
- Client Focus
- Collaboration