Customer Support Specialist
Skills
CalculatorComputer LiteracyCustomer Relationship ManagementCustomer SatisfactionCustomer SupportExecutive TeamOffice Equipment
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Experience with consumable products such as labels ribbons tags or replenishment supplies
- Excellent computer skills and strong computer literacy
- Strong task and priority management skills
- Professional listening understanding and response skills
- Excellent problem solving and judgment skills
- Strong interpersonal organizational and communication skills
- Professional telephone manner
- Commitment to customer satisfaction retention and loyalty
- Ability to work independently in a fast paced team environment
- Strong multi tasking and decision making skills
- Experience using a CRM system
- Microsoft Excel proficiency
- Experience with office machines such as phone calculator and fax
Nice to have
- Detail oriented
- Organized
- Proactive
- Positive attitude
- Team player
- Customer focused
- Independent
- Fast paced
Day to day
- Support the Sales Account Executive team by handling customer service, sales orders, returns and credits with accuracy and urgency.
- Respond to customer inquiries about products, order status, stock availability, shipment details and order placement through phone and computer channels.
- Coordinate with distribution and manufacturing partners, manage stock holds, prepare reports and help resolve customer complaints and special pricing requests.