RemotevilleRemote Customer support specialist Job in London, UK Mayfair
Customer support specialist Mayfair
£ -
Active ListeningCustomer ExperienceCustomer SatisfactionCustomer ServiceCustomer SupportInterpersonalSelf-ConfidenceTechnical Support
Entry-level/graduate - Mid-level (3-4 years)
LondonUK
Your cash can do more—4.72% more, to be exact.
155+ employees
Banking
Role
Who you are
- Bachelor's degree or 3+ years experience in relevant industry
- Strong customer service and de-escalation skills
- Excellent verbal, written, and interpersonal communication skills
- Critical thinking and problem-solving abilities
- Leadership experience in customer service settings is a plus
Desirables
- Relationship builder
- Experience in banking or investment
- Working with business owners/founders
What the job involves
- Delivering world-class customer service through phone, chat, and email interactions
- Documenting customer information with precision and confidentiality
- Building meaningful relationships and providing personalized service to customers
- Enabling customers to maximize the use of online platform and product
- Meeting quality and productivity goals while ensuring regulatory compliance
- Identifying and implementing improvements to internal processes and customer service culture
Company
Company mission
Mayfair is dedicated to providing businesses with a cash management platform that helps them protect and grow their cash in volatile times, trusted by businesses small and large, venture-backed startups, nonprofits, and real estate companies.Company benefits
- Competitive pay with performance-based bonuses
- 100% coverage of individual benefits, 50% family benefits
- Unlimited PTO and federal holidays observed
Company values
- Trust
- Innovation
- Customer-centric
- Integrity