RRemoteville

How Remoteville checks and expires listings

Mercury Insurance logoMercury Insurance

Customer Support Specialist

Skills
TrainingContact CentersContinuous ImprovementCustomer InteractionProceduralSalesUpselling
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • High school diploma or equivalent with some college preferred
  • Minimum 1 year customer service or call center experience
  • Experience with high volume calls preferred
  • Remote work experience is a plus
  • Able to type at least 30 WPM
  • Proficient in Word Excel and Outlook
  • Strong written and verbal communication skills
  • Ability to analyze and resolve customer issues
  • Accurate data entry and transaction handling
  • Ability to follow company policies and procedures

Nice to have

  • Friendly
  • Customer-focused
  • Team-oriented
  • Detail-oriented
  • Self-motivated
  • Fast-paced

Day to day

  • Process new and existing claims accurately and efficiently
  • Handle high volumes of incoming calls while delivering friendly customer support
  • Research claim details document interactions and resolve customer issues with empathy and professionalism

Hiring process

  • An in-person interview may be required during the hiring process