How Remoteville checks and expires listings
Customer Support Specialist
Skills
Active ListeningAnalytical SkillsBusinessBusiness ProcessInternet Service ProviderOnline SupportSkilled Multi-Tasker
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree or Associate's degree preferred
- Reliable internet service provider
- Excellent communication skills
- 0-5 years experience in a customer service-related role
- Tech savvy
- Salesforce experience a plus
Nice to have
- Passion for technology
- People person
- Strong rapport builder
- Fast paced mindset
- Self starter
- Beauty industry knowledge
Day to day
- Handle client inquiries by asking thoughtful questions to identify issues and determine root causes
- Troubleshoot product and training questions through phone email and live chat support
- Document cases in Salesforce and provide clear resolutions while building technical knowledge of Meevo products integrations and business scenarios