Customer Support Specialist
Skills
AmenitiesContact CentersContinuous ImprovementCustomer Relationship ManagementEasily AdaptableRefundsSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years in a high-volume customer service contact center
- Experience in travel hospitality or transportation preferred
- Exceptional verbal and written communication skills
- Strong active listening and empathy skills
- Proven problem-solving and resourcefulness
- Excellent organization and attention to detail
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently and collaboratively in a remote team
- Comfort working in a fast-paced changing environment
- Flexibility to work varied shifts including evenings weekends and holidays
- High school diploma or equivalent required
- Bachelor's degree or relevant certification is a plus
Nice to have
- Passion for travel
- Customer focused
- Calm demeanor
- Adaptable
- Professional
Day to day
- Serve as the main contact for guests with existing bookings across phone email and web channels
- Resolve itinerary changes cancellations billing concerns ticketing issues and in-travel problems with accuracy and care
- Coordinate with internal teams and external partners to deliver smooth timely solutions and a positive travel experience