Remote Customer Support Specialist Job in San Francisco, CA Rippling

Who you are

• Proficiency in English both written and verbal
• Ability to work 9am-5:30pm PST
• 3+ years of customer/client-facing role experience
• Demonstrated experience in problem-solving, paying attention to detail
• Organizational skills and experience in process improvement
• Flexibility with changing job duties and responsibilities
• Time management skills and prioritization abilities

Desirables

• Collaboration
• Team player
• Adaptability

What the job involves

• Support Rippling customers and resolve issues related to products
• Get customer issues resolved from start to finish in a dynamic, fast-paced environment
• Use phone, chat, email, and video conferencing to help customers optimize products
• De-escalate and resolve issues with platform and industry expertise
• Become a product expert, a go-to resource for customers and coworkers
• Identify areas of improvement and collaborate with Product and Engineering teams for better automation and features
• Work well under time constraints and meet schedules, sometimes with unexpected deadlines to ensure client satisfaction

Application process

• Interview
• Technical assessment
• Reference check