Customer Support Specialist
Skills
B2CCustomer ExperienceCustomer SuccessDatabasesInternet BackboneMicrosoft ExcelSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum 2 years B2B customer service experience or 3 years B2C customer service experience
- High school diploma or equivalent; some college preferred
- Strong written and verbal communication skills with active listening
- Demonstrated empathy attention to detail and interpersonal savvy
- At least 2 years SAP experience; Salesforce.com experience a plus
- Intermediate Microsoft Excel Outlook Teams Word and PowerPoint skills
- Conversational Spanish preferred
Nice to have
- Empathetic
- Detail oriented
- Interpersonal savvy
- Proactive
- Collaborative
Day to day
- Support customers through phone fax mail and email across multiple service channels
- Resolve inquiries complaints returns credits and order issues with urgency and professionalism
- Work cross functionally to research problems escalate specialized concerns and maintain accurate customer records
- Consistently meet key performance indicators while delivering an effortless customer experience
Hiring process
- Apply via online job application platform
- Direct applications only
- Human contact required for recruitment