How Remoteville checks and expires listings
Customer Support Specialist Technician
Skills
Account ManagementBMC Helix ITSMCisco SystemsComputer RepairEnd User TrainingInstallationsMedical Devices
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active Public Trust clearance or ability to obtain one
- CompTIA Security+ prior to performance of duties
- Meet DoD 8570.01-M and DoDD 8140.01 IAT Level I within 6 months
- Six months of IT field experience
- Must pass pre-employment requirements of Cherokee Federal
Nice to have
- Knowledgeable
- Customer focused
- Detail oriented
- Technical aptitude
- Team oriented
Day to day
- Provide Tier I technical support and end-user training for Virtual Health equipment and remote clinical systems.
- Create monitor and resolve trouble tickets and escalate issues according to knowledge base guidance.
- Install troubleshoot repair and maintain Windows 10 clients peripheral devices teleconferencing tools and related medical device systems.