Customer Support Specialist Technician
Skills
Account ManagementBMC Helix ITSMCisco SystemsComputer RepairEnd User TrainingInstallationsMedical Devices
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Active Public Trust clearance or ability to obtain one
- CompTIA Security+ prior to performance of duties
- Meet DoD 8570.01-M and DoDD 8140.01 IAT Level I within 6 months
- Six months of IT field experience
- Must pass pre-employment requirements of Cherokee Federal
Nice to have
- Knowledgeable
- Customer focused
- Detail oriented
- Technical aptitude
- Team oriented
Day to day
- Provide Tier I technical support and end-user training for Virtual Health equipment and remote clinical systems.
- Create monitor and resolve trouble tickets and escalate issues according to knowledge base guidance.
- Install troubleshoot repair and maintain Windows 10 clients peripheral devices teleconferencing tools and related medical device systems.