RemotevilleRemote Customer Support Team Lead Job in UK Clipboard Health
Customer Support Team Lead Clipboard Health
£ -
CoachingConsequence ManagementCustomer SatisfactionCustomer Service ManagementCustomer SupportFive9Quality AssuranceSystem RequirementsTeam MotivationZendesk
Mid-level (3-4 years) - Senior (5-8 years)
UK
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
1805+ employees
Healthcare
Open for applications
Role
Who you are
- +2 years coaching experience for performance improvement
- +2 years customer service experience in a customer-facing role
- Ability to navigate support tools like Zendesk, Metabase, Five9
- Experience in consequence management and team motivation
Desirables
- Flexible
- Adaptable
- Detail-oriented
- Problem-solver
What the job involves
- Be an excellent coach providing feedback, training, and setting high standards
- Monitor agent performance and maintain quality assurance scores
- Provide frequent coaching based on QA feedback, metrics, and customer responses
- Handle customer escalations and maintain schedule adherence
- Delegate tasks, resolve conflicts, and lead team building activities
Company
Company mission
Clipboard Health exists to solve the problem of understaffed healthcare facilities by connecting them with local healthcare professionals for improved patient care and nurse flexibility.Company benefits
- Remote work
- Flexible shifts
- Training opportunities
- Team-building activities
Company values
- Transparency
- Efficiency
- Quality
- Empowerment