Customer Training & Adoption Specialist
Skills
Software As A ServiceAdoptionContextPresalesProfessional ServicesSalesStructured Finance
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in customer training learning and development customer success or related role
- Quick learner able to adapt to a fast changing product
- Comfortable understanding data sources and integrations behind the UI
- Strong instructional design and curriculum development skills
- Strong content writing skills for knowledge bases
- Comfortable being recorded for customer education resources
- Familiarity with change management frameworks in SaaS
- Tech savvy and experienced with AI tools
- Experience conducting in person and virtual training sessions
- Ability to translate complex workflows into engaging content
- Excellent communication and presentation skills
- Customer centric mindset
- Familiarity with transit technology or public sector software is a plus
Nice to have
- Mission driven
- Passionate about mobility
- Sustainability focused
- Customer centric
- Tech savvy
- Analytical
- Creative problem solver
- Collaborative
Day to day
- Design and evolve role-based training programs that improve customer adoption and proficiency
- Deliver personalized remote and on-site training across the customer journey using live demos and tailored materials
- Create scalable education resources and lead internal enablement on new products and features
- Build change management programs that help agencies reorient workflows around Swiftly and realize its value
- Design and facilitate webinars and workshops while identifying common challenges and proactive learning opportunities
Hiring process
- Tell us why you are passionate about mobility
- Tell us what interests you about Swiftly