Customer Value Lead
Skills
Account ManagementCarbon MarketsCustomer SuccessCustomer ValueFinanceOpsRenewable Energy
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Built repeatable delivery systems in a complex B2B or client-facing environment
- Experience in post-sale account management customer success or consulting
- Ability to quantify customer value and explain outcomes to executive and financial stakeholders
- Comfort owning retention and forecasting outcomes
- Can operate credibly with senior customer stakeholders and coordinate subject matter experts
- Comfortable in a zero-to-one environment and eager to learn new domains
Nice to have
- Energy market familiarity
- Renewables familiarity
- Carbon market familiarity
- Mission driven
- Team leadership
- AI adoption
Day to day
- Build and scale operations for a growing decarbonization solutions business
- Manage and develop a small ops team while creating repeatable delivery systems
- Own gross retention and renewal forecasting across key customer accounts
- Build customer decarbonization portfolios and coordinate procurement and fulfillment with internal experts
- Create frameworks that quantify customer value and feed insights back into product direction
Hiring process
- 1 to 2 introductory conversations with team members about Watershed and your experience
- Skill or experience interview relevant to the role
- Virtual or in person interview panel