Customer Value Partner
Skills
AdoptionAnalytical SkillsCustomer BaseEngagement ManagementExecutive RelationshipsHawkNegotiation
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in customer-facing roles across customer success engagement management or delivery/project management in B2B enterprise software
- Proven experience managing accounts at $500K+ ARR with cross-sell or expansion responsibility
- Ability to own delivery planning scoping tracking and reporting end to end
- Strong understanding of SaaS and enterprise software delivery models
- Experience in AML fraud prevention or regulated financial services is an advantage
- Hands-on comfort using AI and agentic AI tools to improve work quality and speed
- Comfort operating at C-suite level and leading governance calls
- Bias toward ownership and understanding customer value beyond the contract
- Experience in a start-up or scale-up environment
- Fluent German communication skills
Nice to have
- Ownership mindset
- Commercially minded
- Executive presence
- Startup adaptability
- AI tool fluency
Day to day
- Own the full customer lifecycle from scoping through implementation and ongoing value realization
- Build and manage delivery plans using Hawk's best practices and methodology, with clear tracking and reporting
- Drive customer outcomes by identifying value in the customer's own numbers and turning performance insights into optimization work
- Own commercial growth by supporting retention, expansion, and executive relationships across the account