RemotevilleRemote CX Designer/Researcher Job in UK Capita
CX Designer/Researcher Capita
£ -
Customer ExperienceCustomer Journey MappingInteractive Voice ResponseJourney MappingQualitative & Quantitative Research MethodologiesQuantitative DataQuantitative ResearchUser ExperienceUser ResearchUser-Centered Design
Mid-level (3-4 years) -
UK
Capita is a leading provider of business process services, driven by data, technology and people. #CreatingBetter
25025+ employees
ConsultingTechnologyBusiness Intelligence
Role
Who you are
- CX research experience
- Experience in customer journey mapping, user-centered design principles, and best practices
- Proficiency with AI technologies
- Experience in omnichannel CX design for telephony, IVR, and chatbots
- Strong analytical abilities to interpret user research data
- Experience in financial services or central government
What the job involves
- Define, design, and implement a cohesive omnichannel customer experience strategy
- Map the entire customer journey across various touchpoints
- Continuously optimize interactions to enhance customer satisfaction and loyalty.
Company
Company mission
Capita is a purpose-led, responsible organization that delivers innovative, digitally enabled solutions to transform and simplify connections between government, citizens, businesses, and customers.Company benefits
- Home-based
- Fixed term
Company values
- Purpose-led
- Innovation
- Responsibility
- Simplicity