CX Sales Specialist
Skills
Contact Center DesignContact Center TechnologyContact Center TransformationContact Center As A ServiceContact CentersEnterprise Technology SalesSolution Selling
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Previous experience selling CCaaS Contact Centre UC CPaaS or related Customer Experience solutions
- Experience supporting consultative solution-led technology sales from discovery through to close
- Good understanding of UC CX AI WFO Recording and complementary contact centre technologies
- Confident presenting solutions and building relationships with customer stakeholders
- Ability to generate and manage a healthy sales pipeline forecast accurately and achieve targets
- Experience working with technology vendors partners or complementary CX solutions
Nice to have
- Consultative
- Customer-facing
- Collaborative
- Commercially minded
- Relationship builder
Day to day
- Champion the organisation's Customer Experience portfolio and act as a trusted subject matter expert for customers and internal teams.
- Manage the full sales lifecycle from discovery and opportunity qualification through solution design negotiation and close.
- Build relationships with stakeholders and partners while helping organisations modernise their customer engagement platforms with CCaaS CPaaS and contact centre technologies.