Danish-Speaking Customer Success Specialist
Skills
Customer ExperienceCustomer Relationship ManagementCustomer SuccessDanishDebt CollectionEnglishLoans Administration
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Fluent Danish and English communication skills
- Previous customer service experience
- Strong communication skills
- Punctuality and attention to detail
- Ability to multitask and prioritise daily tasks
- Essential computer usage skills
- Ability to work in a fast-paced team and under pressure
- Knowledge of finance and DK regulations is an advantage
- Active MitID account is a plus
Nice to have
- People person
- Fast learner
- Engaging personality
- Team player
- High accuracy
Day to day
- Provide outstanding customer service to DK-based customers across email chat and phone
- Manage client applications maintain customer relationships and respond to enquiries promptly
- Review applications make lending decisions verify customer information and support compliance and debt collection activities
- Prepare documents create management reports and protect sensitive financial information