Remote Data Analysis & Reporting Engineer Job in Worcester, MA The Hanover Insurance Group

Who you are

• Minimum 3 years of experience with ServiceNow
• Knowledge of reporting and analytics capabilities within ServiceNow and PowerBI
• Bachelor's degree
• Familiarity with ServiceNow data structures and access methods
• Understanding of ITIL and core processes
• Experience in building complex reports and dashboards using ServiceNow Performance Analytics and other tools
• Strong analytical skills with the ability to organize and interpret data
• Ability to work independently and collaboratively
• Attention to detail and a commitment to high-quality reports
• Experience in developing and implementing reporting solutions
• Advanced certifications in data analysis or business intelligence tools are a plus
• Must be eligible to work in the U.S. without sponsorship

Desirables

• Advanced certifications or training
• Commitment to high-quality reports

What the job involves

• Develop and deliver data analytics, reports, and dashboards for performance improvement within IT Service Management and other business processes using ServiceNow data.
• Collaborate with stakeholders and ITSM process owners to understand data needs and produce actionable reports and dashboards.
• Create and maintain dashboards to track ITSM and business process performance, provide insights for process improvements, and create executive-level review artifacts.