Remote Database Principal Support Engineer Job in United States Oracle

Who you are

• 7 years experience with Core products or 8 years experience with Applications products
• BS in Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with 3.0 GPA or for Applications, proven professional/technical experience demonstrating understanding of Applications at a functional and technical level (preferably Oracle)
• Strong Oracle DBA skills and knowledge of replication products (i.e., GoldenGate, AQ, Streams)
• Oracle OCA and/or OCP certification a plus
• Experience with non-Oracle db platforms (DB2, MySQL, MS SQL Server) a plus
• Leading contributor individually and as a team member, providing direction and mentoring to others

Desirables

• Oracle OCA or OCP certification
• Experience with non-Oracle DB platforms (DB2, MySQL, MS SQL Server)

What the job involves

• Deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs
• Resolve post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of our Electronic Support Services
• Create and utilize automated technology to diagnose, document, and resolve or avoid customer issues
• Provide direction and mentoring to others as a leading contributor individually and as a team member
• Offer strategic technical support to assure the highest level of customer satisfaction
• Facilitate customer relationships with support and provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Application process

• The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.