Remote Deployment Engineer Job in Memphis, TN Mashgin

Who you are

• Bachelor’s Degree (or equivalent experience)
• Ability and desire to travel frequently
• Self-starter who is comfortable getting the job done without much assistance
• Relentlessly resourceful, always thinking outside the box to solve complex problems.
• Strong communication skills
• Ability to lift 50 pounds or more

Desirables

• Prior IT or tech repair experience
• Strong technical ability (installing drivers, diagnosing system issues, building PCs using off-the-shelf components)

What the job involves

• This role involves traveling the country launching new locations and helping customers, with 50-75% travel expected.
• Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
• Responding to customer escalations and inquiries, and seeking partners to assist when needed.
• Maintaining a subject-matter expert level of knowledge of deployment systems and software.
• Installing kiosks to ensure our customers and clients are set up for success.
• Planning and preparing for deployments.
• Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person.