RRemoteville

How Remoteville checks and expires listings

Mashgin logoMashgin

Deployment Engineer

Skills
Customer ServiceInternet Protocol SuiteNetworkingSystem DeploymentTechnical AbilityTechnical SupportTechnical Understanding
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • Ability and desire to travel frequently
  • Self-starter who is comfortable getting the job done without much assistance
  • Relentlessly resourceful, always thinking outside the box to solve complex problems.
  • Strong communication skills
  • Ability to lift 50 pounds or more

Nice to have

  • Prior IT or tech repair experience
  • Strong technical ability (installing drivers, diagnosing system issues, building PCs using off-the-shelf components)

Day to day

  • This role involves traveling the country launching new locations and helping customers, with 50-75% travel expected.
  • Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
  • Responding to customer escalations and inquiries, and seeking partners to assist when needed.
  • Maintaining a subject-matter expert level of knowledge of deployment systems and software.
  • Installing kiosks to ensure our customers and clients are set up for success.
  • Planning and preparing for deployments.
  • Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person.