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Desktop Engineer

Skills
Information TechnologyAdobe Creative CloudAnalytical SkillsDesktop ComputersIdentifying TrendsSecure File Transfer ProtocolTechnical Support
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Strong knowledge of operating systems, networks, firewalls, routers
  • Communicate clearly via telephone, in-person, email, and chat
  • Strong listening skills
  • High attention to detail and documentation
  • Ability to prioritize support and project work
  • Show patience, understanding, and empathy with users
  • Identify problems and remediate issues quickly and efficiently
  • BS in Information Technology or equivalent work experience (5 years +)
  • Microsoft 365 Certified: Fundamentals and Endpoint Administrator Associate - Strongly recommended
  • Network+ - strongly recommended
  • Security+ - Strongly recommended

Nice to have

  • Experience with SFTP administration
  • Familiarity with database restores and queries
  • Slack workflow creation maintenance
  • TeamViewer and VPN technologies knowledge

Day to day

  • Provide technical support to end-user community
  • Manage, configure, and maintain Microsoft Intune, AutoPilot, and Crowdstrike environments
  • Proactively manage systems, configure devices, and support both Microsoft and Apple systems
  • Deliver remote training sessions and support technical escalation for Helpdesk Analyst