RemotevilleRemote Desktop Engineer Job in NAMER DonorPerfect
Desktop Engineer DonorPerfect
$ -
Information TechnologyAdobe Creative CloudAnalytical SkillsDesktop ComputersIdentifying TrendsSecure File Transfer ProtocolTechnical SupportTroubleshooting
Senior (5-8 years) -
NAMER
245+ employees
SaaSFundraisingNonprofitsTechnology
Role
Who you are
- Strong knowledge of operating systems, networks, firewalls, routers
- Communicate clearly via telephone, in-person, email, and chat
- Strong listening skills
- High attention to detail and documentation
- Ability to prioritize support and project work
- Show patience, understanding, and empathy with users
- Identify problems and remediate issues quickly and efficiently
- BS in Information Technology or equivalent work experience (5 years +)
- Microsoft 365 Certified: Fundamentals and Endpoint Administrator Associate - Strongly recommended
- Network+ - strongly recommended
- Security+ - Strongly recommended
Desirables
- Experience with SFTP administration
- Familiarity with database restores and queries
- Slack workflow creation maintenance
- TeamViewer and VPN technologies knowledge
What the job involves
- Provide technical support to end-user community
- Manage, configure, and maintain Microsoft Intune, AutoPilot, and Crowdstrike environments
- Proactively manage systems, configure devices, and support both Microsoft and Apple systems
- Deliver remote training sessions and support technical escalation for Helpdesk Analyst
Company
Company mission
DonorPerfect is a one-stop fundraising software solution that helps nonprofits raise more money in less time. Our suite of integrated tools, including secure online donation forms, communication tools, automated workflows, and customizable reports, empower fundraisers to focus on building lasting relationships with their communities. Our solutions are scalable and evolve with our clients’ needs, allowing every nonprofit, regardless of size, to personalize their approach to fundraising. Over 50,000 nonprofits trust DonorPerfect to enhance their donor engagement and achieve fundraising success.Company benefits
- Work-life balance
- Company culture focused on giving back
- Top Workplace in Philadelphia region
- Fast-growing company
Company values
- Empowerment
- Innovation
- Scalability
- Client-centric
- Efficiency
- Community-focused