RRemoteville
INVICTA SOFTWARE logoINVICTA SOFTWARE

Desktop Support Specialist

Skills
Computer ScienceAccount ManagementComputer RepairContinuous ImprovementMacNetworkingPeripherals
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Proven experience in desktop or technical support roles
  • Strong knowledge of Windows and macOS environments
  • Familiarity with Microsoft Office Suite Active Directory and common enterprise software
  • Basic understanding of networking concepts such as TCP/IP DHCP and VPN
  • Excellent problem-solving skills and ability to work under pressure
  • Strong communication and interpersonal skills with a customer-focused mindset

Nice to have

  • Customer-focused
  • Problem solver
  • Detail-oriented
  • Team player
  • Adaptable

Day to day

  • Provide prompt first-level technical support to end-users through phone email and in-person channels
  • Diagnose resolve and document hardware software and connectivity issues with desktops laptops and peripherals
  • Support IT initiatives including hardware rollouts software upgrades and security compliance while improving support procedures