How Remoteville checks and expires listings
Desktop Support Technician I
Skills
AdministrationAdoptionAudit TrailContinuous ImprovementEmerging TechnologiesProfessional ServicesTechnology Solutions
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Public Trust Clearance by start date
- ITILv4 Foundation Training and Certification may be obtained within 120 days after hire
- Ability to provide technical assistance to computer users in person by phone or electronically
- Experience resolving hardware and software issues including printing and installations
- Strong oral and written communication skills with all levels of staff and clients
- Ability to maintain standard working hours and attend meetings during working hours
- 0-5 years of experience and a high school diploma
- Ability to work under supervision and apply practical experience and training
Nice to have
- Remote work discipline
- Agile mindset
- Time management
- Self discipline
- Cultural adaptability
Day to day
- Provide remote and desk-side technical support to end users across email directories Google Suite Windows desktop applications and network connectivity
- Schedule and coordinate Google Meet appointments for device refresh support and assist with delivery and return of new Government laptops or mobile assets
- Document incidents generate tickets maintain audit trails and collaborate with asset management warehouse personnel help desk staff and third-party vendors to resolve issues efficiently