How Remoteville checks and expires listings
Desktop Support Technician II
Skills
AdministrationAdoptionAudit TrailContinuous ImprovementEmerging TechnologiesPresenting SolutionsProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Public Trust Clearance by start date
- 2 to 7 years of experience with a high school diploma
- Experience as a remote worker with strong time management and self-discipline
- ITILv4 Foundation Training and Certification may be obtained within 120 days after hire
- Ability to provide technical assistance and resolve hardware and software issues
- Strong oral and written communication skills across all staff and client levels
- Ability to work independently in a full or partial remote environment
- Availability during standard DIGIT working hours for meetings and collaboration
Nice to have
- Self disciplined
- Independent worker
- Strong communicator
- Agile mindset
- Detail oriented
Day to day
- Provide remote and desk-side technical support to end users across email directories Google Suite MS Windows desktop applications and network connectivity
- Schedule and coordinate Google Meet appointments for hardware refreshes asset delivery and return while maintaining calendars and Help Desk event posts
- Document incidents generate tickets maintain audit trails track statistics and collaborate with IT asset management warehouse staff and support teams to resolve issues