Desktop Support Technician
Skills
Analytical SkillsEthnicityNetworkingRoot CauseRoot Cause AnalysisSoftware DeploymentVT
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor's degree in IT or related field, or 3 years of related experience in lieu of degree
- Strong customer service and communication skills
- Highly organized, detail oriented, and accurate with strong follow up
- Strong problem solving and technical troubleshooting skills
- Experience with Windows Server and Exchange infrastructure preferred
- Experience with server and network administration, software deployment, and MS Office
- Some experience supporting Windows desktop environments
- Virtualization and storage experience strongly preferred
- MCSE or related technical certifications strongly preferred
Nice to have
- Organized
- Detail oriented
- Customer focused
- Technically adaptable
- Collaborative
Day to day
- Provide remote support to nationwide clients using remote access tools, ticketing systems, and monitoring consoles
- Deliver on-site assistance to clients when needed and support both end users and IT staff with a wide range of technical issues
- Investigate complex problems, perform root cause analysis, and coordinate with vendors and team members to resolve client issues