Remoteville

Remote Developer Support Engineer Job in United States Okta

Developer Support Engineer Okta
$99000 - $149000
Software DevelopmentDatabasesGoing The Extra MileHypertext Transfer ProtocolOralPresentation SkillsSoftware ImplementationTechnical Support
Mid-level (3-4 years) - Senior (5-8 years)
United States


The World's Identity Company
7995+ employees
SecurityB2BSaaSProductivity

Open for applications

Role


Who you are

  • 5+ years of experience in technical support and software development or 2-5 years as a business/technical analyst.
  • Strong analytical and problem-solving skills with the ability to handle multiple complex work streams.
  • Team-oriented with excellent communication and presentation skills in English.
  • Proven customer advocacy skills and a proactive approach to problem-solving and continuous improvement.
  • Practical knowledge in HTTP, encryption, authentication/authorization concepts, and one or more auth protocols (OAuth2, OIDC, SAML).
  • Proficiency in at least one programming language; preferably JavaScript.



What the job involves

  • Provide break-fix support and operational maintenance for Customer Identity solutions.
  • Help resolve both technical and non-technical issues for clients in a timely manner.
  • Maintain strong relationships with clients to ensure the highest level of customer satisfaction.
  • Collaborate with different departments to optimize customer support and satisfaction.
  • Actively contribute to and maintain a knowledge repository for the Customer Identity product area.

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Company


Company mission

Okta is the world's identity company, providing a powerful and extensible platform that integrates identity at the core of technology use in any industry. They enable secure, flexible access and authentication that facilitates digital interactions, reinforcing business security and growth.




Company benefits

  • Amazing Benefits
  • Social Impact
  • Fostering Diversity
  • Equity Inclusion and Belonging
  • Dynamic work environment with the best tools and technology
  • Flexible and mobile work settings for optimal creativity and success
  • Health dental and vision insurance
  • 401(k)
  • Flexible spending account
  • Paid leave including PTO and parental leave



Company values

  • Innovation
  • Diversity
  • Inclusion
  • Empowerment
  • Collaboration



Company HQ

San Francisco
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