Remote Developer Support Engineer Job in United States Okta

Who you are

• 5+ years of experience in technical support and software development or 2-5 years as a business/technical analyst.
• Strong analytical and problem-solving skills with the ability to handle multiple complex work streams.
• Team-oriented with excellent communication and presentation skills in English.
• Proven customer advocacy skills and a proactive approach to problem-solving and continuous improvement.
• Practical knowledge in HTTP, encryption, authentication/authorization concepts, and one or more auth protocols (OAuth2, OIDC, SAML).
• Proficiency in at least one programming language; preferably JavaScript.

What the job involves

• Provide break-fix support and operational maintenance for Customer Identity solutions.
• Help resolve both technical and non-technical issues for clients in a timely manner.
• Maintain strong relationships with clients to ensure the highest level of customer satisfaction.
• Collaborate with different departments to optimize customer support and satisfaction.
• Actively contribute to and maintain a knowledge repository for the Customer Identity product area.