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Digital & Technology - Help Desk Analyst
Skills
Help Desk SupportOffice 365Technical SupportiOS
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3-5 years of help desk technical experience
- Experience resolving technical issues with email login and Office 365
- Working knowledge of the Office 365 suite
- IOS experience preferred
- Strong technical support skills
Nice to have
- Responsive
- Detail-oriented
- Customer-focused
- Communicative
Day to day
- Provide responsive help desk support for users experiencing technical issues with email login and Office 365.
- Troubleshoot and resolve everyday access and productivity problems across the Office 365 suite in a remote support environment.
- Use technical judgment and clear communication to quickly diagnose issues and restore service for end users.