Remote Digital End User Experience Engineer Job in United States Peraton

Who you are

• Bachelor's degree and 2 years' experience or Master's degree and 0 years' experience or HS diploma/equivalent and 6 years experience
• U.S. Citizenship required; must have a minimum of a Secret clearance (or higher)
• Experience in IT support, system administration, or end-user experience engineering
• Proficiency in using SysTrack or similar end-user experience monitoring tools
• Strong analytical skills and the ability to interpret complex data sets
• Experience with user research methods and tools
• Excellent problem-solving skills and attention to detail
• Strong communication and teamwork abilities
• Knowledge of IT infrastructure

Desirables

• Agile development
• ITIL principles
• Scripting languages
• Performance optimization

What the job involves

• Utilize SysTrack to monitor end-user devices, applications, and network performance.
• Analyze SysTrack data to identify trends, issues, and areas for improvement.
• Develop and maintain dashboards and reports to provide insights into end-user experience metrics.
• Develop user personas and journey maps to inform IT service improvements.
• Use SysTrack data to diagnose and address performance and usability problems.
• Implement solutions and improvements to enhance end-user satisfaction and productivity.
• Identify and implement performance optimization strategies for applications and systems.
• Ensure systems are configured for optimal user experience and minimal downtime.
• Create and maintain documentation on best practices for using SysTrack to monitor and improve end-user experience.