Remote Digital Experiences Manager Job in London, UK Forbes Advisor

Who you are

• At least five years of experience in a Product Analytics, User Experience (UX), or CRO role with an emphasis on proactive optimization and feature development
• Experience developing a small team from the ground up
• Strong ability to coordinate with different stakeholders to produce an optimisation strategy
• Expertise in UX best practices, experimentation infrastructure, conversion rate optimization, and AB testing
• Google Analytics, Google Optimize or other analytic platform experience
• Experience managing the end-to-end experimentation process, including hypothesis setting, test design, KPI selection and goals, test execution, results measuring, and recommendations
• Strong knowledge of SQL and Tableau
• Ability to blend quantitative and qualitative data to understand user behavior and be able to identify key metrics
• Strong knowledge of statistics and implementation to large-scale experimentation, ensuring best practices throughout optimisation process
• Experience using custom CMS
• Excellent problem-solving and analytical skills
• Ability to prioritize across different projects to focus on highest-impact work
• High level of attention to detail
• Comfortable working collaboratively with teammates across multiple geographies and time zones

Desirables

• Experience with user testing platforms
• Developing user testing interviews and surveys

What the job involves

• Manage and work alongside other members of the Digital Experience team, providing thoughtful guidance, strong leadership development, mentorship, and coaching
• Work closely with functional leaders across the organization to ensure products, sites, or landing pages are optimized for the customer experience
• Responsible for creating, defining, and improving our current CRO and experience optimization processes, frameworks, and infrastructure
• Support Operations, Product, and Engineering teams with the creation of new features and tools that enhance the customer experience and drive additional revenue
• Analyze on-site performance against core KPIs that align with the broader business goals