Digital Learning Support Specialist
Skills
Airline TicketingBusiness Process ImprovementContinuous ImprovementCustomer ExperienceCustomer Relationship ManagementEvent TicketingLearning Management
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- At least two years’ experience in a Learning Management System technical support or quality assurance role
- Strong troubleshooting and problem-solving skills with a logical approach to technical issues
- Knowledge of digital learning software products and Learning Management Systems
- Excellent customer service communication and relationship-building skills
- Strong organisational and time-management skills with ability to manage competing priorities and deadlines
- High attention to detail and experience carrying out quality assurance checks
- Experience using CRM and ticketing or support desk systems
- Confidence working independently and as part of a team in a fast-paced environment
- Proactive customer-focused approach and willingness to support continuous improvement
- Experience with Salesforce or Salesforce Service Cloud would be desirable
Nice to have
- Proactive
- Customer-focused
- Detail-oriented
- Organised
- Collaborative
- Fast-paced mindset
Day to day
- Act as the first point of contact for customers using digital learning platforms
- Provide friendly knowledgeable support and resolve technical issues quickly and effectively
- Troubleshoot with clients over Microsoft Teams and respond to support requests to deliver an excellent customer experience
- Maintain knowledge articles and FAQs carry out quality assurance checks and identify opportunities to automate repetitive tasks
- Support the development and enhancement of Learning Management Systems while improving processes and customer experience
Hiring process
- Click the application link to view the full job description and benefits package
- Submit an up-to-date CV
- Submit a covering letter explaining why you are the right candidate