We’re a leading professional services firm that specializes in real estate and investment management. JLL shapes the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. 

We want the most ambitious clients to work with us, and the most ambitious people to work for us. Join us.

We shape the future of real estate for a better world

What This Job Involves

Client Operations, within JLLs Work Dynamics business, enables JLL and Work Dynamics to deliver on its purpose through a team of industry experts, leveraging data & analytics, who either directly, or partnering with Client Account Management teams, drive scale, reduce risk, improve quality, optimize the cost to serve, and cut carbon.

Global Digital Operations provides a single point of business ownership and management for Work Dynamics Workplace Management Technology. Centred around Corrigo as a preferred CMMS, this technology is an ecosystem of integrated technology solutions designed to:

deliver optimal end-to-end business process across a broad range of local-to-global delivery modelsenable the FM, Engineering, Assurance, HSSE, Sourcing, and Financial Management products, services, best practices, and compliance obligationscapture and manage quality data to underpin our analytics capability

The team is structured within four functional groups, that operate cohesively in each region to deliver an end-to-end service to the WDs Client Account Management Teams:

Solutions & Enablement – Collaborates to design new operating solutions, standards and best practices which are delivered through digital enhancements by JLLT Product partners

Onboarding – Partners with JLLT Integrated Delivery Management team to deliver optimal software configuration for new business transitions; ensuring quality data and best practice business standards & outcomes are achieved.

Operational Management – Oversees the operational management of the technology platform, through a combination of centralized and on-account administration models. Develops and delivers both system feature and best practice knowledge & training across the Workplace Management user community.

Optimization – Drives programmatic change and adoption of new and existing features and standards at local, regional & global levels across circa 280 Workplace management client accounts.

Operational Management

Develop & manage account Super User CommunitiesPromotes and drives centralized / optimized delivery models across the Account Management FunctionPartners with JBS to drive continuous improvement in the centralized operational support modelsManages system review processes and quality audit processes to drive optimal adoptionSOCR audit programs to maintain complianceDevelops and delivers technology knowledge and training plansOversees and supports global intake funnel, solving where possible or referring to Solutions & Enablement where enhancements or standards revision may be required. Drive adherence to established Corrigo processes and demonstrate agility and creativity to meet dynamic client/account requirements, overseeing proper system use and configuration to meet internal and client objectives. Lead account performance programs utilizing health-check, performance dashboards, Lighthouse and Corrigo reporting to ensure platform, system, and data integrity. Support the development of standards, procedures, and reference guides. Support platform development and enhancement deployment to meet EMEA client & growth objectives. Identify & communicate opportunities for additional services, product usage, or integrations. Focus both strategically and tactically to achieve Corrigo and client/account team business goals. identifying, managing, and resolving implementation issues where required. Complete solutions analysis across the Corrigo network, identifying and leading opportunities to drive improvement. Support the development of training and appointment of roles within Corrigo and CorrigoPro work management platforms. These include desktop and mobile applications utilized by Clients, Suppliers and JLL employees. Responsible for ensuring that all personnel who utilise Corrigo platforms are adequately trained to deliver accurate and improving work management efficiency. Support EMEA CPA/Champion communities utilizing forums and routine group meetings to grow collaborative communities. Develop and deliver routine on-line and face to face training sessions to maximise Corrigo capabilities and inform against platform capabilities and enhancements.

Remote Director, Business Operations Job in London, UK JLL

Role

Who you are

Desirables

What the job involves

Company

Company mission

Company benefits

Company values

Company HQ