Director, Customer Reporting & Data
Skills
AdoptionData AnalyticsEnhanced Data Rates For GSM EvolutionExecutive VisibilityOperations ManagementReadinessRedwood
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in Business Supply Chain Operations Management Data Analytics Information Systems or related field
- 8+ years of experience in data product management analytics leadership reporting strategy data governance transportation management 3PL managed transportation or supply chain technology
- Direct experience with shipment-level data TMS platforms carrier performance metrics financial reporting inputs and customer-facing analytics
- Proven ability to own a product roadmap define standards manage intake and drive cross-functional alignment across business and technology teams
- Strong understanding of data quality data governance KPI standardization reporting logic and operational workflows in a multi-client environment
- Experience reducing manual reporting effort through automation reusable reporting assets and platform migration
- Strong executive presence with the ability to influence account teams Operations Solutions Commercial Finance BI and technology stakeholders
- Ability to balance customer-specific needs with standardization scalability maintainability and cost-to-serve discipline
- Listening skills humility and empathy
Nice to have
- Executive presence
- Cross-functional influence
- Customer-centric
- Analytical mindset
- Process-oriented
- Collaborative
- Detail-oriented
Day to day
- Leads the strategy for customer-facing reporting products and governed data foundations across Managed Services.
- Defines reporting standards KPI logic documentation and governance routines to keep analytics trusted scalable and repeatable.
- Partners cross-functionally to improve data quality automate delivery reduce manual effort and support customer growth retention and cost-to-serve improvement.