Remote Director of Client Services Job in UK Bleckmann

Who you are

• Capable of running global programs on retention, cross-sell, and customer satisfaction
• Excellent knowledge of financial cost price calculations and pricing models
• Skilled in presenting information to stakeholders
• Strategic and commercially aware
• Ability to influence key stakeholders strategically
• Experience in departmental reviews and continuous improvements
• Proficient in data analysis and creating clear presentations
• Open and friendly with the ability to be direct when needed

Desirables

• Transformation experience
• Leadership skills
• Academic Business Study

What the job involves

• Lead the development and performance of clients within the organization
• Manage internal meetings and project manage solutions with stakeholders
• Ensure valid SLA, Pricing, and Contracts with clients
• Drive maximum client profitability and growth
• Utilize client insight and data analytics to identify opportunities
• Maintain and improve client satisfaction reporting
• Demonstrate leadership and client knowledge
• Direct the set up of Customer account plans and maintain service dashboards

Application process

• Submit CV and cover letter
• Initial phone screening
• Virtual interviews
• Final decision