Director of Client Services
Skills
CommercialsContinuous ImprovementCustomer IntimacyCustomer SatisfactionData AnalysisData AnalyticsExternal Clients
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Capable of running global programs on retention, cross-sell, and customer satisfaction
- Excellent knowledge of financial cost price calculations and pricing models
- Skilled in presenting information to stakeholders
- Strategic and commercially aware
- Ability to influence key stakeholders strategically
- Experience in departmental reviews and continuous improvements
- Proficient in data analysis and creating clear presentations
- Open and friendly with the ability to be direct when needed
Nice to have
- Transformation experience
- Leadership skills
- Academic Business Study
Day to day
- Lead the development and performance of clients within the organization
- Manage internal meetings and project manage solutions with stakeholders
- Ensure valid SLA, Pricing, and Contracts with clients
- Drive maximum client profitability and growth
- Utilize client insight and data analytics to identify opportunities
- Maintain and improve client satisfaction reporting
- Demonstrate leadership and client knowledge
- Direct the set up of Customer account plans and maintain service dashboards
Hiring process
- Submit CV and cover letter
- Initial phone screening
- Virtual interviews
- Final decision