Director of Client Services
Skills
Account ManagementAccount PlanningBusinessBusiness Relationship ManagementClient ServicesDigital Marketing AgenciesManagement
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 5+ years in senior client services account leadership or client partnership roles within an SEO or digital agency
- Experience managing high-value client retainers with strong retention results
- Proven success growing accounts through strategic relationship management
- Experience building leading or scaling a client services or account management team
- Strong understanding of modern search including technical SEO content strategy digital PR and LLM visibility
- Commercial awareness with the ability to connect marketing activity to business outcomes
- Excellent communication skills with confidence engaging senior stakeholders and decision-makers
- Ability to challenge clients constructively when needed
- Strong leadership presence with a collaborative management style
Nice to have
- Commercially minded
- Strategic thinker
- Collaborative
- Confident communicator
- Leadership presence
- Client-focused
Day to day
- Lead a portfolio of high-value client accounts as the senior strategic contact.
- Build trusted long-term client relationships while driving retention and account growth.
- Shape and scale the client services function, working closely with SEO content and digital PR teams.