Remote Director of Customer Success Account Management Job in California, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Identifies, understands, influences, and manages the needs, expectations, and interests of key customer stakeholders
• Coaches team members on implementing training plans focused on technical and industry knowledge development aligned with organizational goals

Desirables

• Experience in Healthcare Industry
• Project Management certification

What the job involves

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring
• Leads by example through owning operational executive relationships with key customer, partner, and internal contacts
• Guides team in mobilizing resources for identifying, resolving, and mitigating blockers to accelerate consumption

Application process

• Microsoft will accept applications for the role until October 10, 2024