Remote Director of Customer Success Account Management Job in Georgia, United States Microsoft

Who you are

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• OR Master's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management
• OR equivalent experience
• 3+ years people management experience
• Project Management certification (PMI) or equivalent
• Prosci or equivalent certification

Desirables

• Relevant industry experience
• Managing a consumption portfolio

What the job involves

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Lead operational executive relationships with key customers to further Microsoft's customer success goals through value recognition, cross-sell, and upsell opportunities.
• Guide team in identifying, resolving, and mitigating blockers to accelerate consumption and ensure customer adoption and active usage of Microsoft products and services.

Application process

• Microsoft will accept applications for the role until October 10, 2024.
• Read more about requesting accommodations